Auteur Product Guide

A brief history about Auteur

Made in Germany, Auteur prides itself in elevating everyone’s true individual beauty. What makes it special? Auteur uses over 100 actives for its lineup of ten products. On top of that, it invests tirelessly in its global search for ingredients that will perform at the apex of the brand's vision.

Its products' three-pronged advanced delivery system (lipid, mineral and "cosmetic drone") allows actives to penetrate as much as 70% into the skin, sending the active ingredients to all layers of our skin. This means you'll be able to reap the maximum effects (whether it's regeneration, hydration, exfoliation, cell vitalisation and protection) of Auteur. 

Ahead, our guide on how to use the Auteur premium skincare range. 

Step 1: Auteur Definitive Enzyme Cleanser

"Wow, no words needed for this. Enzyme cleansers enhance any cleansing routine. Exfoliates, instantly brightens & reveals silky smooth, egg-shell like complexion with every use. Not to mention antioxidant benefits right from the start. In absolute love with this one!" - Serene, Co-founder of Freia Aesthetics

How to use:

  • Dispense a quarter-size amount of powder into the palm of your hand
  • Slowly adding water to emulsify into a liquid
  • Massage onto dry or damp skin on the face and neck, allowing the treatment to penetrate for 30-60 seconds, before rinsing with lukewarm water
  • Use morning and/or evening. For optimal results, follow with Auteur Definitive Lifting Toner.

Get yours here.

Step 2: Auteur Definitive Optimising Mask

"It seems like a regular mask at first application. A comfortable minty sensation follows & as the high performing actives start their mission to reduce lines & tighten skin, there is a distinctive glow & radiance that is left on skin. You might never want to wash it off but when you do, a radiance & hydrated soft mien awaits you :)" - Serene, Co-founder of Freia Aesthetics

How to use:

  • Use as needed for visible firming and hydration.
  • After cleansing, apply a generous amount to the face and neck (avoiding eye area), leaving it on for 15-20 minutes for maximum benefit.
  • Rinse with lukewarm water and follow with your desired Auteur serum and cream.

Get yours here. 

Step 3: Auteur Definitive Lifting Toner

"One of the more interesting & unique toners! Doesn't exfoliate but gives that lifting & brightening effect, while keeping skin nicely hydrated." - Serene, Co-founder of Freia Aesthetics 

How to use:

  • Gently shake, and spray a quarter size amount into the palms of hands.
  • Press onto the face and neck after cleansing, morning and evening.
  • For better absorption of key actives, applying Lifting Toner directly to skin, rather than using cotton. For optimal results, follow with your preferred Auteur serum and cream.

Get yours here.

Step 4: Auteur Definitive Hyaluron Activator

"Such a soothing oasis of calm, packed with hydration. Skin is deeply hydrated to its inner layers. Perfect for a warm day under a thin layer of moisturiser." - Serene, Co-founder of Freia Aesthetics 

How to use:

  • Gently massage into dry skin after applying your preferred Auteur cleanser and toner.
  • Allow for product to absorb completely into the skin, then follow with your preferred Auteur cream. Suitable for morning and/or evening use. 

Get yours here.

Step 5: Pick A Serum

i) Auteur Composition No. 1

"Comes at a price but is one of the most luxurious & effective serums I have used. The ability to heal, regenerate & repair is amazing. Texture melts into the skin, penetrates in quickly to reveal a glowy, polished finish. My ultimate anti-aging serum!" - Serene, Co-founder of Freia Aesthetics 

How to use:

  • Gently massage into skin after applying your preferred Auteur cleanser and toner, mornings or evenings. Follow with your preferred Auteur cream.

Get yours here.

ii) Auteur Definitive Line Serum

"Now... one highly effective line-reducing serum that is not heavy & does not cause breakouts. Beautiful complement to any routine." - Serene, Co-founder of Freia Aesthetics 

How to use:

  • Gently massage into face and neck, focusing on expression lines.
  • Allow to absorb into skin for several moments prior to applying your preferred Auteur cream. Suitable for morning and evening use.

Get yours here. 

iii) Auteur Definitive Retinol Serum (For PM)

"Another WOW product. Addicted to this gorgeous serum that makes everything better. The glow, the radiance, the visible skin renewal - not to mention how there is no flakiness or dryness that typically accompanies retinol-based products. My "anyone can use" retinol. Enjoy!" - Serene, Co-founder of Freia Aesthetics 

How to use:

  • Gently massage onto fully dry skin after your preferred Auteur cleanser and toner.
  • Apply three times weekly at first, gradually building to nightly use over several weeks. Follow with your preferred Auteur cream.
  • Suggested for evening use only. Avoid UV exposure while using this product, as retinols may cause sun sensitivity

Get yours here.

 

Step 6: Auteur Definitive Eye Cream

"Eye creams are usually one of those I don't particularly pay attention to; because it's rare to find one that checks all the boxes. Well, this is one beautifully creamy yet light complex to resolve all eye woes." - Serene, Co-founder of Freia Aesthetics 

How to use:

  • Apply morning and evening by gently patting onto the orbital bone.

Get yours here.

 

Step 7: Pick A Cream

i) Auteur Definitive Restoration Cream

"A richer cream which is amazing for dry or impoverished skin & a stellar night moisturizer. Sleep in it to allow the potent actives replenish lost hydration, activate cellular regeneration & wake up to glowing, radiant skin." - Serene, Co-founder of Freia Aesthetics 

How to use:

  • For optimal results, gently massage onto the face - morning and evening - after applying your preferred Auteur serum.

Get yours here.

ii) Auteur Definitive Density Cream

"This ultra-lightweight moisturiser is so comfortable in our hot, warm weather. One of the rare anti-ageing creams that works so well to fill in volume loss, stimulate collagen & yet retain this incredible 'barely-there' texture." - Serene, Co-founder of Freia Aesthetics  

How to use:

  • Gently massage into skin, morning and /or evening, after applying your preferred Auteur serum.

Get yours here.

👉🏻  SHOP AUTEUR SKINCARE NOW

Freia247

Frequently Asked Questions

1. Why choose Freia247?

As authorized retailers of the brands we carry, you are assured of the authenticity and freshness of each product. New stocks arrive every week, which translates to you getting the freshest stock at all times. Our ethos is built on principles of passion and a genuine desire to help clients create your own personal regime. Our mantra is to help every client wear skin like it's the best foundation. Connect with us via messenger or WhatsApp us on +65 8223-0609 or +65 9109-1574 to get your personalized consultation.

2. What does it mean if I purchase an item that is on "PRE-ORDER"?

We typically do not state that a product is "available for PRE-ORDER" unless we are certain of its arrival date. This ranges within 2-3 weeks. Please note that if you place a PRE-ORDER item with other items that are in stock, we will not ship everything until ALL items are available. If you want us to ship the available items first, please cart out separately so the extra shipping charges are calculated automatically.

As with Future, please note that there will be instances when an item is OUT OF STOCK for a period longer than 2-3 weeks — this is often due to production delays that impact worldwide distribution, not limited to Singapore. 

3. Can I order online but choose to collect in any of your branches?

Yes, you can. Upon check out, simply choose "In Store Collection - Wisma Atria" or "In Store Collection - Marina Square" or "In-Store Collection - Royal Square Novena". This is a free option regardless of your purchase amount.

Your order will be prepared for collection within the same working day. Please note that Wisma and Novena centres are closed on Sundays and public holidays but Marina Square remains open.

4. Are we GST registered?

Yes, we are and you will see our GST registration number on every invoice. This is unlike other retailers which state that GST is absorbed when they are in fact, not GST registered. We make this distinction clear. For certain brands like Skinceuticals, Calecim, Crystal Tomato, Collagen Lift Paris, CG210, we absorb the GST component. This gives our clients the best prices possible.

5. Who do we use as shippers?

All parcels delivered within Singapore are arranged via our private courier services. We routinely monitor performance of our courier partners to ensure reliability in pick up, delivery etc. Expect to receive a WhatsApp or email from us when the parcel has been picked up from our premises and en-route to you.  If you have feedback on their service, please let us know.

For International orders, we use either SingPost (Standard) or DHL (Express). Full tracking door to door is available with DHL; for SingPost, we are able to track until the destination country only.

6. What are the payment methods available?

Payment is easily done online via our secure payment gateway partners - PayPal Express (where you can store your credit card details), Stripe (all major credit cards and Alipay), Apple Pay etc. Alipay and PayNow are also available at both our stores. For countries where a certain payment gateway is not allowed, you can contact us at +65 9109-1574 for alternative payment options (eg. bank transfers).

7. Will there be liaison regarding delivery timing?

Please indicate clearly in the delivery instructions any specific delivery instructions (especially timing to avoid etc). Otherwise, the expectation is that there is someone to receive your parcel. Note that shipping fee is limited to one attempt - each subsequent attempt to deliver is chargeable at the prevailing rate ($5 for all standard shipping).

If there are specific road closures to your address, please also let us know to avoid delivery delays. Most times, our courier partners endeavour to adhere to your request. Please ensure all personal contact details are correct as we have had instances when we could not contact the client due to an incorrect number. Once the shipment leaves our warehouse, we will not be liable for lost or stolen orders. For international orders, we may contact you to opt for insurance, especially if the order exceeds S$500.

8. Where do you deliver to?

We ship everywhere within Singapore and overseas. If you do not see international shipping (applicable for selected brands only) for your country, please contact us via Messenger or +65 8223-0609 or +65 9109-1574.

Please note that for Sentosa Island addresses, deliveries will be charged at $20 (as determined by our logistics provider)

For Future products, Kindly note that due to distribution agreements, we are unable to ship all Future products to United States- and United Kingdom-based addresses. We regret any inconvenience caused. 

9. What is Freia 247's return / exchange policy?

We sincerely hope that you will enjoy your order / items as much as we have packaged them. If, for whatever reason you are not completely satisfied, we are happy to offer a credit on goods returned to us within 5 days of purchase provided they are in their original packaging, unopened and unused condition. Refunds are strictly not allowed. 

Return shipping charges should be borne by you or you can visit our store for an exchange. Kindly email us at info@freiaaesthetics.sg or call us. Refunds are not allowed.

For any reason you would like to cancel your order, we can do a direct refund to you within the same day provided the item has not been shipped out or left our premises. Kindly note there is a nominal admin fee charged for the cancellation and the nett balance will be refunded to you. Otherwise we are happy to offer a credit in full, to your account.

10. Can I get guidance on the use of products?

You absolutely must. The Freia team is always ready to share information and guidance on how to best use our products. Most clients approach us via WhatsApp or Messenger on practical tips first before placing an order on how to incorporate the new products into their routine. This ensures our clients get the best experience using our products. We also encourage and welcome reviews from clients on how our products have worked for them. Thank you in advance for your reviews!

11. Do you have a Rewards / Loyalty Program?

Absolutely! Please visit Freia Rewards Boutique, where you can earn Freia Glow Miles by taking certain actions on our site and which can be used to redeem rewards. This is the fastest way to redeem FULL sized best sellers (note: not the most unpopular ones!) and FULL services. You can find more information on our Loyalty Program here.

When will I receive my order?

For LOCAL orders, upon receipt of your order, all items (except back-ordered ones) are packed, despatched and received usually within 5 working days* after being shipped out. Please note that shipping will be extended to 5-7 working days during peak / seasonal periods (e.g. Black Friday, Cyber Monday, 11.11, Christmas, New Year, Chinese New Year, etc). 

*Working days are from Mondays to Fridays. If any of the items are backordered, you will receive a message / email from us, asking if you would like the remaining items shipped out first.

For all express local shipment, please note the cut-off time for placing an order is to be done by 12pm, any order placed after that timing will only be packed the next day as well as for our despatch to pick it up and have it be delivered to you within 24 hours from the time of pick-up from our shop. If an order is placed after Saturday mid-day or Sunday, please expect that ALL packages (standard or express) will be prepared on Monday morning. Express delivery is done 24 hours from Monday's pick-up time as well.  Please note that our despatch unit is closed on weekends and public holidays so we will pack and ship your items on the next 1-2 business days. 

Delivery addresses on Sentosa Island entails a $20 charge based on surcharges applied by our logistics provider.

For International shipments, lead time for standard shipping can be up to 21 to 30 working days due to the current COVID-19 global situation and Circuit Breaker situation in Singapore. Express shipping under DHL is 5-7 working days.

Disclaimer: Please note that Freia Aesthetics will not be liable for ALL parcels once they have left our premises and we will also not be liable for any lost packages in transit via Standard International Shipping (Singpost) - we highly recommend DHL for ALL overseas shipments to avoid any of the above-mentioned scenarios. We seek your kind attention on this matter.

If you do not see your country option being listed on our website, please speak to us and we will get in touch with you at the soonest.