Shipping policy

To return your product, you should mail your product to:
Freia Aesthetics Pte Ltd
435 Orchard Road
#19-03, Wisma Atria Office Tower
Singapore 238877

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXPRESS LOCAL DELIVERY
For all express local shipment, please note the cut-off time for placing an order is to be done by 12pm, any order placed after that timing will only be packed the next day as well as for our despatch to pick it up and have it be delivered to you within 24 hours from the time of pick-up from our shop.

If an order is placed after Saturday mid-day or Sunday, please expect that ALL packages (standard or express) will be prepared on Monday morning. Express delivery is done 24 hours from Monday's pick-up time as well. Please note that our despatch unit is closed on weekends and public holidays so we will pack and ship your items on the next 1-2 business days.

OVERSEAS SHIPPING
In view of the COVID-19 global situation, please expect that all parcels may experience a longer than expected delay as global customs have put in tighter and stringent measures of custom clearance. Freia is not liable for any mishandling of items once goods have been shipped off from our stores.

Freia Aesthetics cannot be held responsible any delays with Shipment Providers. For public holiday orders, Next Day and 2-Day service will be processed the next Business Day.

International orders may be subject to customs duties, which may be in the form of tariffs or taxes charged by the destination country. In the event that customs duties are due, DHL will contact the customer to collect associated duties before making a delivery.

Customs duties are not included in the price of our products and will be borne by the recipient of the order exclusive of the cost of international postage. When you place an international order, you are responsible for paying any inbound duties which your local customs authority has pre-determined. The amount of customs duties charged varies depending on what you order and on local regulations. Freia Aesthetics cannot be held responsible for reimbursing customers for customs duties, tariffs or taxes.